Restaurant

Mad Greek

Self-ordering, a simpler counter POS and every item routed to the right station.

  • Baker, California
  • Freestanding kiosks
  • Counter POS
  • Four kitchen stations
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01

The Challenge

More Than Adding Kiosks

Mad Greek, a high-traffic restaurant in Baker, California between Las Vegas and Los Angeles, wanted to introduce self-service ordering. The challenge went beyond simply adding kiosks.

Its existing Micros POS wasn’t delivering the experience it wanted, the menu was complex, and orders needed to move efficiently through multiple kitchen stations.

02

The Reji Solution

One Experience for Customers. A Simpler One for Employees.

Reji designed the experience so customers could walk in, build their order at an intuitive self-service kiosk, choose Dine In or To Go, and pay right at the kiosk. For takeout, customers grabbed a pager and entered its number during checkout, giving the kitchen a simple way to match the customer to the order.

At the counter, Reji created a streamlined employee checkout on the same platform. Instead of an unnecessarily complex POS interface, the workflow focuses on what employees actually need to complete an order.

Fewer steps. Less training. Faster ordering.

Payments Without Starting Over

Adding kiosks shouldn't require a restaurant to replace a payment relationship that already works.

Reji integrated the kiosks with Mad Greek's existing payment processor, so the restaurant could introduce self-service payments without disrupting its existing processing environment.

That flexibility created another opportunity: evaluate kiosk processing independently and find more competitive rates as the business grows.

Complex Orders. Smart Kitchen Routing.

Behind the scenes, an order may be anything but simple. A single customer order could include a gyro, fries, salad and a shake, each prepared in a different part of the restaurant. Reji keeps the order connected while routing each item to the right production station:

  • Gyro
  • Fryer
  • Salad
  • Shakes
  • Other Prep Stations

Kitchen teams see exactly what they need to prepare without losing sight of the full customer order.

Design your technology around your kitchen, instead of redesigning your kitchen around your technology.

03

How It Works

Built Around Your Kitchen · 0:47Watch on its own page

  1. Step 1 Build the Order Customers order at a self-service kiosk
  2. Step 2 Dine In or To Go Guests choose how they're eating
  3. Step 3 Pay at the Kiosk To-go guests enter their pager number
  4. Step 4 Station Routing Each item goes to the right prep station
  5. Step 5 Order Up The full order comes together for the guest
04

On Location

Inside Mad Greek

The kiosks, the counter, the kitchen displays and the screens Reji built for ordering a gyro meal.

  • Mad Greek dining room with two freestanding kiosks beside the counter
  • Two Mad Greek branded floor kiosks with card readers
  • Mad Greek kiosks across from the employee checkout counter
  • Mad Greek counter with digital menu boards and employee checkout stations
  • Employee checkout station with a card terminal at the counter
  • Kitchen display above the gyro station in the Mad Greek kitchen
  • Kitchen display in the shake and dessert prep area
  • Mad Greek welcome screen inviting guests to tap to begin
  • Here or To Go choice
  • Pager number entry for to-go orders
  • Category menu with gyros, burgers, shakes, salads and retail
  • Gyros and wraps menu
  • Meal or wrap-only choice for a Beef & Lamb Gyro
  • Side choice with rice, fries, zucchini sticks, feta fries and salad
  • Remove options for a gyro, from veggies to pita
  • Extra sauces and toppings with prices
  • Tip prompt with preset percentages before payment

See more real kiosks and screens in Reji in the Wild

05

What We Delivered

What We Delivered

  • Self-Service Kiosks
  • Employee POS
  • Complex Menus and Modifiers
  • Dine-In and Takeout
  • Integrated Payments
  • Kitchen Displays
  • Station Routing
  • Pager Workflows
  • Hardware Integration
Your turn

Have a Problem Like This One?

Tell us how your business runs today. We’ll show you what Reji would look like built around it.

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