Every order timed from the first tap on the kiosk to the moment the kitchen bumps it.
Wingfingers serves made-to-order breakfast, wings, finger combos and bowls from a busy counter. Self-service ordering moved customers off the counter line, but the team wanted to know what happened after the order was placed: how long customers spent ordering, how long each ticket sat in the kitchen, and which items were driving the work.
They also wanted bigger tickets without asking staff to upsell, and fewer customers walking up to the register without the drink cups they had already paid for.
A kiosk that tells you how many orders came in is useful. A kiosk that tells you how long each order took, where the time went and what was in it lets a kitchen plan its prep, staffing and layout around real orders.
Reji times every kiosk order in two parts and adds them together, so Wingfingers can see the whole order, not just the kitchen’s half of it.
Every order behind the averages is one click away: date and time, ticket number, every item and modifier, and its kiosk order, kitchen prep and total order time. Wingfingers can export the report to CSV and work with it in any spreadsheet.
Because each row lists exactly what was ordered, the team can spot which items and combos slow the line, what sells by daypart, and how to stage ingredients, prep ahead and staff the kitchen for it.
Real orders, real times, ready to plan the next shift around.
When a customer picks a biscuit, a bowl or a finger basket, the kiosk offers to make it a combo, with a combo upcharge for the side and the drink. Fountain and coffee sizes are offered as upgrades inside the combo.
The offer appears on every eligible order, at the right moment, without anyone at the counter having to ask.
Drinks are poured at a self-serve drink station, so customers need their cups before they pay. At the end of every order with a drink, the kiosk shows a custom alert reminding the customer to pick up their cups at the drink station before heading to the register, and lists every drink in their order.
Customers arrive at the register with the right cups, and the team spends less time going back for forgotten drinks.
Please grab your cups at the drink station before heading to the register:
Actual figures from the Reji dashboard: 107 kiosk orders, every one of them bumped on the kitchen display.
The Wingfingers counter and the ordering screens Reji built, from breakfast to wings and combos.
See more real kiosks and screens in Reji in the Wild
Wingfingers can now follow a full order from the kiosk to the kitchen and back to the customer, and export the details to plan prep around what customers actually order.
Combo upcharges grow the ticket on every eligible order, and the drink station reminder keeps customers moving from the kiosk to the drink station to the register.
Reji can set up self-service ordering, a kitchen display and full order time reporting around the way your kitchen already works.
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